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First Home Tour defines personal information as information about an individual that enables someone to identify or contact a person and includes, among other things, a person's full name, address, telephone number and e-mail address, as well as other information we maintain about a person in identifiable form in combination with one of the foregoing identifiers, such as account history, financial information, titles rented or purchased or categories of products rented or purchased. Categories of personal information that we collect include, for example:
· Basic identifying information such as e-mail address and first and last names
· Security information such as password
· Contact information such as address and phone number
· Store membership information such as membership number
· Billing information such as credit card, expiration date, billing address and account history
· Complaints, questions and information submitted to customer service agents or similar individuals either in person, by phone, by e-mail or by entry on a Site
· Site behavior such as pages visited or searches requested
· Browser information such as browser version
When Does First Home Tour Collect Personal Information?
First Home Tour collects personal information from you when you voluntarily submit that information to First Home Tour, for example: when you sign up to create a free trial. If a professional narration request is submitted your name, phone and email address will be sent to our preferred narration specialist for further contact.
What Happens When I Register On The Web Site?
In order to use certain features of this Web Site, a User must first complete a registration process. During registration a User is required to provide basic contact information (such as name and e-mail address) and establish a password. Depending on the feature being used, the User may be required to provide other information associated with the use of that particular feature. For example, a User signing up for our subscription service will be required to provide an billing address and financial information in the form of a credit card and expiration date for billing purposes.
Does First Home Tour Use Cookie Technology?
First Home Tour uses cookie technology to make your use of the Sites more convenient and to support our internal business purposes. A cookie is a piece of information that is transferred to a User's hard drive for record-keeping purposes. For example, First Home Tour uses cookies to remember your e-mail address so that you will not have to re-enter this information each time you visit the Site. Most browsers are initially set up to accept cookies, but you can set up your browser to alert you every time a cookie is offered, letting you decide whether or not to accept it. You can use and visit the Site with cookies disabled, but you will not automatically be recognized by the Site upon re-visiting. However, cookies allow you to take full advantage of some of our Sites' best features, so we recommend that you leave them turned on.
How Does First Home Tour Handle Information from Children?
Please note that First Home Tour has no intention of collecting personal information from individuals under the age of 13 ("children"). We are committed to protecting children's privacy on the Internet and we comply fully with the Children's Online Privacy Protection Act (COPPA). Where appropriate, we will instruct children not to provide such information to us. If a parent becomes aware that a child has provided us with personal information, we ask that the parent or legal guardian of the child contact us by sending an e-mail to support@firsthometour.com
How Does First Home Tour Use Personal Information?
Use of Personal Information for our internal business purposes. First Home Tour uses the personal information you provide for the purposes for which it was provided, for example, to support an online subscription service; to collect debts; to respond to your inquiries or complaints or to contact you or send you information about your membership. In addition, First Home Tour, its subsidiaries may share and use information collected through the Site to administer and manage our business, including, for example for account maintenance and collections purposes, and in connection with information technology services. In addition, personal information may be used to create a profile that we keep on individual Users that details their preferences or contact notes. This profile may be used to develop and improve the benefits and services, First Home Tour, its subsidiaries, and business partners offer to our Members or Users, to improve the Site and the associated user experience, and to develop pertinent marketing promotions to Users and Members.
Where permitted or required by law, First Home Tour may collect, use or disclose your personal information without your consent, for example in response to a court order or subpoena or to comply with a legally permitted inquiry by a government agency.
When Will I Be Contacted by First Home Tour?
You may receive products and communications associated with your transactions with First Home Tour, such as product updates or promotions (“direct marketing”). You may also receive communications from First Home Tour related to transactions that appear to be from you or which appear to be fraudulent. You may be contacted in regards to an issue on your account or in response to a customer service contact by you or in response to a specific request from you such as submitting a support request.
What Personal Information Does First Home Tour Give to Others?
Transfer of Personal Information to Third Party Goods and Services Providers. First Home Tour employs third party vendors, service providers, and suppliers to perform various functions on our behalf. Such services include: processing credit card payments; collecting debt, professional narration services; hosting and maintaining our Web Sites and databases; sending and receiving e-mail and other communications; and staffing customer service. These third parties may have access to personally identifiable information as reasonably necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services. Certain information collected in connection with transactions may be provided to third parties for use in transaction authorization, fraud scoring and payment card fraud prevention modeling.
Disclosures Attendant to a Merger or Acquisition .If First Home Tour or its assets are acquired by another company, your personal information may be disclosed to the acquiring company to allow it to fulfill your subscription, services or information that First Home Tour would otherwise provide to you and generally to carry on the First Home Tour business. We may also use and disclose your personal information to parties connected with the contemplated or actual financing, insuring, sale, assignment or other disposal of all or part of our business or assets, including for the purposes of determining whether to proceed or continue with such transaction or business relationship or fulfilling any records or other reporting requirements to such parties. We will require such parties to treat your personal information in accordance with this privacy policy and to use and disclose it only for the purposes for which it was collected.
Public postings.If you disclose your personal information in a manner that will be posted publicly such as uploading your tour to any of our affiliates your tour and personal information such as name, contact information, or property information, will be seen by others.
How does First Home Tour Protect Personal Information?
First Home Tour takes reasonable measures to protect the personal information it collects, uses, stores or discloses. We have implemented physical, technological and organizational procedures designed to protect the integrity and security, and to ensure the appropriate use, of your personal information. These procedures are appropriate to the nature, sensitivity and format of the personal information collected, used, stored or disclosed by First Home Tour. For example, First Home Tour uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card, before it travels over the Internet. SSL technology is the industry standard for secure online transactions.
What About Links to Other Web Sites?
This Privacy Policy applies solely to information collected by First Home Tour. However, our Site contains links to other web sites owned and operated by third parties. The third parties who operate these sites may treat the collection, use and disclosure of personal information differently than we do. This could be the case even for those web sites that carry First Home Tour's or its affiliates' trademarks or logos or which are framed by a Site. Please be aware that First Home Tour is not responsible for the data collection, use and disclosure practices of companies or organizations to which our Sites may provide links. We encourage our Users to be aware when they leave our Site and to read the privacy statements of each and every Web site that collects personally identifiable information.
How Can I Access or Correct My Personal Information?
If a User's personally identifiable information changes (such as zip code, phone, e-mail or postal address), or if a User no longer desires our service, we provide a way to correct or, update or delete/deactivate Users' personally identifiable information. You can review or change some of your personal information as follows:
· You can review and change certain Site related information by visiting the Site, entering your e-mail address and password and accessing the "My Account" area.
Note that in most cases, First Home Tour will retain the previously entered data.
Can First Home Tour Change This Privacy Policy?
First Home Tour reserves the right to change this Privacy Policy from time to time. If First Home Tour makes a change, this Privacy Policy will be updated accordingly. We recommend that you review this Privacy Policy periodically so that you are aware of any changes. If we make a material change to this Privacy Policy we will make reasonable efforts to notify you. For example, your continued consent to our collection, use and disclosure of your personal information or your continued use of our Sites following the notification or posting of any changes to this Privacy Policy shall constitute your acceptance of these changes.
How Do I Contact First Home Tour Regarding The Web Site And This Privacy Policy?
If Users have any questions or suggestions regarding our privacy policy, please contact us at from our contact us page.